Junior Account Manager, NYC Business Solutions

Position Overview

The Junior Account Manager is a position of the NYC Business Solutions, Brooklyn Center operated by the Brooklyn Chamber of Commerce. The position is responsible for contributing to the day to-day operations of delivering high-quality services to help small businesses in Brooklyn to start, operate, and expand. Specifically, the Junior Account Manager manages the administrative and support services that are the core of the Center’s daily operation. This work includes assessing the potential of entrepreneurs to start their business, answering questions regarding licenses and permits, and pre-screening clients for the NYC Business Solutions set of services. In addition, the position is responsible for special projects as directed by the President and CEO and the Center Director.

About NYC Business Solutions: 

NYC Business Solutions is a set of services offered by the New York City Department of Small Business Services (SBS) to help businesses start, operate and expand in New York City.  NYC Business Solutions has been at the forefront of the Mayor’s commitment to help business customers, providing small businesses and entrepreneurs with the ability to access government services by phone, online, or in person at NYC Business Solutions Centers located in business districts throughout the five boroughs.  The NYC Business Solutions set of services consists of:  Business Courses, Legal Assistance, Financing, Incentives, Navigating Government, Recruitment, Training, Selling to Government and M/WBE Certification.

About the Brooklyn Chamber of Commerce:

The Brooklyn Chamber of Commerce is a community of Members that supports and advocates for its Member businesses, and promotes a healthy and robust business environment in Brooklyn. 

The Brooklyn Chamber has over 2,200 Members, including local, regional and national businesses with customers or business interests in neighborhoods across the borough.  The Chamber's membership mirrors the Brooklyn business community. From sole proprietors to large corporations, Member businesses represent industries such as financial services, energy, insurance, manufacturing, dining, shopping, wholesale and retail trade, fashion, hospitality, health care, real estate and communications.

 

Job Description

Specific Duties:

  • Serve as initial point of contact for inbound customer requests made via telephone, email, and in person inquiries.
  • Serve as key liaison for pro bono legal services and Navigating Government services.
  • Collaborate with the Senior Account Manager to deliver the NYC Business Solutions set of services, in the areas of recruitment and training incentives.
  • Conduct regular follow-ups with customers to improve the quality of Center service delivery and customer satisfaction.
  • Perform complete and accurate data entry within 48 hours of delivering a service.
  • Respond to all customer inquiries in a timely and appropriate manner, in accordance with quality assurance best practices and Center standards.
  • Attend trainings and mentoring sessions as provided by the Department of Small Business Services in order to enhance services delivered.
  • Provide feedback to team members, the Center Director, and SBS on an ongoing basis in order to improve the system’s ability to achieve outcomes and provide high-quality services.
  • Provide office management and administrative support, especially in CRM data entry and other operational related management such as office inventory and marketing materials.

Preferred Skills:

  • Solid work ethic and high level of professional integrity.
  • Excellent customer service skills.
  • Demonstrated knowledge of small business assistance and business support programs in New York City.
  • Experience using customer relationship management tools or other database systems in order to track and manage services and outcomes.
  • Ability to work effectively under pressure in both a team and individual setting.  
  • Strong interpersonal and relationship management skills.
  • The ability to communicate effectively verbally and in writing with a diverse array of internal and external stakeholders.
  • Flexible, adaptable, customer-focused, and goal-oriented with a commitment to high standards of excellence.
  • The ability to think innovatively and generate new ideas that can translate directly into results.

Qualifications:

  • Proven track record of strong customer service skills.
  • Bilingual Spanish strongly preferred.
  • 1-2 years professional experience in customer service or other client facing role.
  • A baccalaureate degree from an accredited college and six months of full-time, satisfactory professional, technical, or administrative experience.
  • A four-year high school diploma or its educational equivalent and four years of full-time satisfactory professional, technical, or administrative experience.

Salary:

  • Salary commensurate with experience.
  • Full benefits package.
  • The Brooklyn Chamber of Commerce is an EEO employer.

How to Apply:

To apply, please email your resume and cover letter including the following subject line:

General Account Manager to: jobs@brooklynchamber.com

NOTE: ONLY THOSE CANDIDATES UNDER CONSIDERATION WILL BE CONTACTED.